If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Learn more about our Condition of returns policy. The carrier will then go and pick up the damaged item and do its own investigation of the damage. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. I sent him a message apologizing and requesting more information and photographs of the damage. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. If you want to start your own business, the reseller business model can be a great place to start. I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. Just go to the ResolutionCenter and let us know. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Select View return details. In this case, I just try to do damage control. I have maintained a 100% seller rating for years. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". Report the buyer when you issue the refund through the eBay returns flow With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. This is a good option for low-value items. Be accurate in your listings, it will save you money and a headache in the long run! If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. I have reported the buyers, but I still have all 12 returns counting against me. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. This is just one more way to protect myself against a refund request for Item not as described. Insurance through Fedex and UPS is pretty reasonable: $1 per $100 in coverage. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. Youll need to ship the item back before the date stated in this email. No. This months episode of the eBay Seller Spotlight podcast is live! Good luck! If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. We protect ourselves! If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. But it is. If youre a reseller in 2023, you can find deals on items in many places. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Refund the buyer and get the item back. Some business equipment categories that may be covered by the. Let the seller know how they can help resolve the problem. You won't be able to re-open the request once it's closed. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. If you havent received an item, we usually refund your money immediately via PayPal. All Rights Reserved. Ninety percent of people will just not think to call them and fight it. Your email address will not be published. Good luck and sorry you encountered this circumstance. If the seller is responsible for return shipping, its important that they cover the costs. Copyright 1995-2023 eBay Inc. All Rights Reserved. Their listing states they do not accept returns. This will get them to move the decision in my favor and pay out the damage coverage. 07-05-2020 If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Tip Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. So the buyer gets 6.50 from eBay. Select your reason for the return and enter a comment about why you're returning it. That is assuming the item is truly Not as Described. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. What Do You Do? moment, Oh, Ship! If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. I grew up in Central Florida and have lived here my whole life. Pay attention to anything you may have listed in your description as a defect, scuff, scratch, and make sure you take a good close up picture of that area. At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. You can even notate it in your description when you list anything that might be wrong with the item. Still, it wouldn't really matter what you put in the description. You are describing the old rules the rules changed a few months ago. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. Tip EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. See the Abusive buyer policy for more examples of activity that we don't allow. 2. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. When you start selling on Ebay, decide if you are willing to take returns at all. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. When a buyer opens a Not As Described case, the sellers options are few. How to use your eBay earnings to purchase shipping labels. I sell mostly mix of new and used industrial spare parts surplus (mostly all single item listings), and I am having issues with high"Item not as described" returns, mostly for"Doesn't work or defective" which is adding a 5 percent fee to all myBusiness & Industrial listings. I try to get them to give me the reason for the return. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Never received the item and i contacted ebay and seller and no response. I threw everything away". If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. It is best to have a plan for such shrinkage just as any brick-and-mortar business does. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! In the rare instance, this can happen. I am a buyer. Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. After a few emails and notifying him that the straps were not mine, he dropped the request for a refund. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! This can be useful when the buyer isn't completely satisfied with their purchase. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case I first contact the buyer and find out what is wrong with the item. In some cases, your response options may differ. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Message 3 of 7 latest reply 1 Helpful Copyright 1995-2023 eBay Inc. All Rights Reserved. Something went wrong. And dont waste time taking packaging pictures However, we're here to help. I dont have to pay to get the item back and the person is happy because I resolved their problem. You can go to the Resolution Center and contact the seller. I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. There are two categories of return requests from customers: 1. 01-08-2020 See Partial refund guidelines. Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. See how to check the status of your return. If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. This is a good option for low-value items. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. Do I need to pay extra for the eBay Money Back Guarantee? Enter a return merchandise authorization number, if you use them. It is in the return interface, as the seller reports a buyer for being a bad buyer.

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